ITProFile: Sean handles SOS’s from clients while passing certifications

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ITProFiles is an opportunity for you to connect with fellow members. Meet Sean, System Engineer:

What was the last ITProTV course you watched?

How has ITProTV helped you in your career?

  • ITProTV has helped me pass 3 certification exams: Network+, and MCSA Windows 10 (both exams).

Tell us about your career/what you do.

  • Outsourced IT. My company is a Microsoft certified gold partner and places high value on continuing education.

One of ITProTV’s values is facing challenges with optimism. How did you face challenges with optimism? (Tell us a crazy “on the job” story)!

  • Client texted me on my work phone last week.. “SOS! Help! We’re working on an audit and this thing is happening!” She sends a video. First thing I do is always calm her down, “Breathe. We’ll get through this. It looks like x problem, have you tried y solution?” Radio Silence. Call her to follow up a few minutes later and all is well – it was exactly what I thought it was. Sometimes it’s not as bad as the end user thinks.. respond calmly and assess, it might turn out to be an easy fix.

What’s your dream computer setup?

  • Threadripper with 32 or 64gb of RAM, 4 monitors. Two in landscape in the center and two in portrait on the outside. Raided SSDs for system drive, raided storage for reliability. Backups going to cloud + local.

Who is your favorite Edutainer?

About ITProFiles: ITProFiles was created to recognize the wonderful people that work behind the scenes, and may go unnoticed to some. We’re here to say: ITProTV notices you!