Category Archives: ITIL

The Role of Project Management in Saving IT Costs

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Every IT and Tech organization’s goal is to deliver each project meeting clients’ expectations while reaching the set project target. This is not always the case, especially for IT leaders who are not abreast with project management techniques.

A recent report shows that about 14% of IT projects end up as failures. Only about 56% of tech projects meet the set financial targets set by the managers. Other projects exceed the initial costs, leaving the parties involved in a budget deficit. Source: UMSL

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ITIL® 4 Foundation Exam Study Tips from someone who passed!

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In this special segment from ITProTV, ITIL® edutainer Jo Peacock interviews OfficePro edutainer, Vonne Smith, about passing the ITIL® 4 Foundation exam. Vonne was the host for Jo’s ITIL® 4 show, aside from that, she has no background in IT service management and governance training and does not hold any relative certifications. But, upon completion of the ITIL® 4 show, Vonne mentioned to Jo that she wanted to take the exam – and she passed! In this episode, she shares some tips and tricks to acing the test. 

Continue reading ITIL® 4 Foundation Exam Study Tips from someone who passed!